Quality is not an activity or procedure but a service level indicator.

Quality and reliability can only be reached with motivated employees and by using modern techniques. Velletri constantly invests in education of her employees and to obtain and preserve certifications.

Velletri is ISO 9001:2008, HACCP and BRC level A certified.

Customer satisfaction largely determines the quality of our services. We measure our customers’ satisfaction by means of performance reports and mutually agreed performance indicators. In addition, we ente into regular consultations with our customers in order to detect possible problems in time.

Control and improvement of customer satisfaction is a continuous process at Velletri.